Cookie Cutters-West Chester, OH (4935 reviews)

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We have been going here since last 4 years, We had a very bad experience today due to the busy schedule they had. It's always better to go with your known stylist, The team at the front desk hardly bothers about your preference.

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I will lead with the fact that we usually have a wonderful experience with Jamie, and we will be back to see her. Based upon our haircut yesterday, I am so unhappy. I couldn’t see the butchered job until after my son had his bath last njght and the mistakes became apparent. I realize that with my son being Autistic makes working with him difficukt, but he has literally holes IN THE MIDDLE OF HIS HEAD that don’t blend. His bangs are cut much shorter on one side and even pushing them to the side doesn’t hide it. I mentioned at the beginning that Finley is diagnosed with Autism, and yet the barber did not willingly give him any breaks when he tried to get away from her. I had to intervene to ensure he was ablw to calm down. I am very unhappy with Finleys haircut today. Especially when he has school picturws today. I am happy to send more photos.

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Horrible experience. My 2 year old was cut at 4 different places. Stylist should never be allowed near a baby. She was rude, didn’t put any effort in calming our baby, used trimmer meant for adults as hers weren’t charged, asked us to hold our baby’s head down with force while she cut him repeatedly. We were so horrified with the experience that we left without completing the haircut. We come to your stores expecting some specialization in dealing with babies but unfortunately had to go through this horrendous experience.