Cookie Cutters-West Chester, OH (4935 reviews)

Comment

The hair stylist went ahead and dabbed my childs face with talcom powder without asking if has any allergies, highly irresponsible hair stylist,never coming back.

Comment

Since this place has a massive issue running on time (even though it is appt only!), I scheduled 9AM - first of the day. Upon arrival I see the person I booked was double booked for 9AM. They started to take the first person and the only reason I was taken 8 minutes later is because that kid was having a meltdown. I had a second appt for 9:15 but the lady I booked with took the original kid, I received a different person. What is crazy is you could hear the desk people discussing all the booking issues, but no one communicates that to the client. I think honesty goes a long way and just letting us know what we can expect / how long we will wait with the kids. I leave a review every time and this place still continues to just absolutely suck.

Comment

This was by far the worst experience I’ve had at this store & I’ve been coming several times in the last few years with my daughters. It was all because of the hair dresser, Misty G., who made the experience totally unprofessional. She kept yawning & looking off uninterested. Then, while she was cutting my daughter’s hair, she would stoop & watch the movie which is meant for the child to watch, not the hair stylist. And when I asked for layers in my daughter’s hair, she haphazardly picked up pieces & just chopped at them. And when we were done, she did not brush it or style it in a nice way which all the other 3 stylists I have worked with have done until I asked her to. I will be coming back but I will never work with her again.