Cookie Cutters-West Chester, OH (4935 reviews)

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Trisha was absolutely horrible. I told her my child has sensory issues and struggles with the hair falling around his face. Before I could ask if she has any tricks to counter that, she told me that she only has 15 minutes, I’m getting a hair cut for him, and that’s all she can do. She was rushing, she put the wrong guard on the clippers and pulled his hair, she was argumentative, when she was starting to use clippers around his ears, she said “now I have to cut around his ears while my hands are shaking because I’m so upset.” And once she started, I told her I wasn’t having this conversation with her anymore, I want to have the haircut and I’ll address this situation with the owner, and not in the presence of my child who’s clearly upset. She mumbled something and ran to the back of the store to the employee area. She literally left my 4 year old sitting in the little car chair and walked away. The other stylist had to finish my son’s haircut. I was given an email to contact the owner, both attempts to send a message were returned “undeliverable.” I spoke with someone at the corporate office in Columbus, but still haven’t heard from the store owner as this is a franchise. If your child is autistic or has any other sensory difference, I would consider other options. I drove 45 minutes each way for the worst experience I’ve ever had with services for my kids. I’m still in shock.

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Essa, side burns were done very unprofessional.

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First time Ellie got a haircut it was a legitimate haircut. This time a different person cut her hair and only trimmed the ends and charged me $19! This went up! I will NEVER go here again

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I was very pleased the first time we came here for my son’s haircut second time not so much. I felt the lady was rude and did not have patience to be working with kids. I get kids cry and they can be difficult but she was very rude. I said thank you didn’t say anything back seemed in a hurry I definitely won’t be back.