Cookie Cutters-Springfield, MO (1632 reviews)

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There was only one stylist in, she was not very friendly or observant. I will not use her as a stylist for my daughter again.

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First of all, I booked online earlier that day, and when I arrived, I called from the lot to check in like they asked due to covid. Fine. I got to the door with child in hand, and there’s a sign on the door that says not accepting cards, must have cash... of course I didn’t.. and they failed to call me or mention when I called..so that was ridiculous in of itself. But I went and got cash and then came back..Took my 3 year old boy in. The cut itself was subpar, rushed, but ultimately not terrible. The service and friendliness however was extremely rude and I will not be going back. The lady was getting aggravated that my son was pulling away slightly because of fear of the clippers, and used phrases like “ hold still, if you move and I mess up that would be your fault not mine, and mom won’t like that.” I felt so uncomfortable staying but didn’t wanna pull him out in the middle.. so I stayed quiet and got through. If you can’t be patient with a newly three year old you shouldn’t be cutting kids hair for a living. I don’t remember the ladies name unfortunately.

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Most of the time the ladies do a great job. Today we had someone new and I was disappointed in our cut. Not our typical experience.

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I think maybe they need a bit of practice "fading" hair properly instead of just an abrupt separation in the hair cut.

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the tone of the lady was not what i was looking for. she just wanted my 4 year old to sit still but didnt want to try to even conversate with him to help. i had to talk to him the whole time. usually i go in and the lady doing his hair will show him the razor will just tickle him and dont hurt. she didnt. she just went for it then got mad when he was like what in the heck is she doing. no warning at all. my son isnt a terrbile kid but i cant imagine if he was having a bad morning or if another kid comes in there with a disablibity that she cant handle.. i fear someone will get hurt. i dont like the tone i got from her. i believe her name was amber. she should not work with children if she going to treat them that way she did. it doesnt take much to be friendly.

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The lady that cut my son’s hair was very kind and patient but the lady at the front desk was very rude and unprofessional.