Cookie Cutters-Springfield, MO (1632 reviews)

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We usually have a good experience with Cookie Cutters, until tonight. I took my daughter in for a specific hairstyle in mind. The stylist told her it looked like a mullet so she changed her mind. She was wanting it shorter than it was cut, she only took about 2 inches off. It's supposed to be a wolf cut. What she got is basically a bob. My daughter too shy to say she didn't like it, just went with it. I could tell she wasn't happy with it, but I paid for it anyway, reluctantly. As soon as we talked out the door she was in tears.We won't be back, unless it's to get it fixed or get a refund.

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At first, the woman who cut my son’s hair (Jillian) seemed very nice. It was my son’s very first haircut so my husband and I wanted to get a video of it. I asked her politely if she minded if I recorded the experience since I knew her face might partially be in it at times. She replied, “Yes of course I have no problem with it at all!” About a minute later her tone completely changed and she abruptly said, “Are you filming this whole time?” I replied, “Yes”. She then very rudely said, “No, I don’t want your camera in my face for 10 minutes, that’s not okay.” I was so taken aback since she literally just said she had no problem with it, then all of a sudden getting very rude and upset saying it wasn’t okay. This was my son’s very first haircut, I was recording MY son, not her. My phone was certainly NOT in her face at all, I was several feet away filming MY son. I was shocked and I quit filming. This definitely ruined our first experience of my son getting his hair cut. It ruined our video and know we will always have the memory of our very rude contradicting woman who cut my son’s hair. If she immediately would of told me it wasn’t okay I would’ve asked for someone else to cut my son’s hair. I didn’t do anything wrong and I didn’t deserve her attitude and tone. I even abided by her wishes but wish I hadn’t. This was a one time thing with my son and it is now a bad memory and I don’t have a video of it like we wanted. I will not be returning if this is how you treat your customers and will not recommend it to anyone else.

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I was already pretty concerned about going into a salon during the pandemic, so I did appreciate that there was only a couple people inside but the staff was not friendly, didn't ask me my name, and when my child was nervous, her reaction/how she spoke to him just wasn't my preference. We won't be going back. I was pretty disappointed, as we had been referred by a friend. It was my son's first haircut, and it was a little upsetting that it wasn't a better experience.

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Second time we came in and got Shannon. Not pleased with the service at all. She seems like she just wants you out of there. Won’t be coming back for sure

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I was not happy with my daughters bangs. I told her repeatedly that I didn't want them to be bluntly cut and to point cut them more. She wouldn't listen to anything I had to say the entire time. I told her to leave the sides alone, and she cut them anyways. I told her to just cut the front and back. I wanted her bangs to be wispy not a straight line. Very disappointed.

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The lady. I believe Joe, seemed to be very out of it. She kept reaching for things and missing. My son has never been upset while getting a hair cut. She nicked his ear and he started crying. She didn’t even acknowledge she did it. The hair cut was not good either. I had to come home and fix many many long hairs that were sticking out all over the place. We will be finding a different place to get his hair cut moving forward.