Cookie Cutters-Lehi, UT (1699 reviews)

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The store was absolute chaos, even though it is by appointment only. The staff was so rude and unfriendly and so unconcerned about the current mask order it was shocking. Several employees were unmasked for the 45 min we were in the store. The stylists cutting my son's hair asked for a picture of what we were looking for, and didn't actually know where to start. The stylist was so rude to my son, who has sensory disorder issues, which I added to the appointment notes and informed her of upon arrival. Not only did she ignore the SD issues she was rude to my son about she made him feel ashamed about it. The stylist got frustrated and gave up on cutting my sons hair. As a result we paid for an incomplete haircut. The store "Manager" was a 24 year old male who was dismissive of my concerns and completely unprofessional in his communication with me and staff members. I will never go back to this location.

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The staff is not very friendly or helpful

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Waited over 20 minutes after my scheduled appointment only to pay $20 for a “hair cut” and my child’s hair looks the same. After waiting for over 15 minutes, people that came in way later then me where getting seated before my child. We were late to her gymnastics appointment so at the point the hair cute was done we had to just leave even though we paid $20 for a bad experience, waste of our time and hardly a hair cut.

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When I got there on Tuesday morning I had my other son Myles there and he got on the motorcycle, and another lady came and just took him off rudely and said wait your turn. There was none else there yet his one and was just sitting on it! I don’t know why she even touched my kid or spoke to him like that. I did not feel welcomed felt like me and my sons were an inconvenience to you girls. You guys are not happy and cheerful I did not feel at ease I felt uncomfortable the whole time. I will never return again.

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Cut the hair way too short after being told to keep it long, very upset given this was his first hair cut. Will never return and will never recommend.

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My son is growing out his hair and just needed one side of his front hair to be trimmed and a couple sections in the back and they charged me a FULL HAIR CUT. Such a rip off. It shouldn’t have been more than $10 for what they did. This place is way overpriced.