Cookie Cutters-Lehi, UT (1699 reviews)

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No basic manners (greeting, thanks for business, goodbye, etc.). The employees seemed annoyed and rushed, even though the place was not busy. Will not be returning.

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The hair cuts for both my kids were great, it was the customer service experience from the girl who cut my kids hair that was horrible. The lady cutting my kids hair was not friendly at all! I don't know how she got a job working with kids because she seemed to care less about anything around her or had no personality in answering questions I had. I gave her a $5 tip when I made my payment and she didn't even say thanks or have a good day. I can get a kids hair cut anywhere, so why would I choose to come back when the customer service was beyond poor? I went to the Lehi, Utah location today at 11:30am and my two kids Jasmine Chapman, and Roxy Chapman were the ones who got their hair cut.

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My two girls and I have visited this location several times. Each customer who walked through the door was completely ignored with each visit. Didn’t get any kind of greeting going up to the front desk either. It’s not difficult to acknowledge someone, especially a paying customer. I don’t expect them to be overly friendly or smiley, but at least a “welcome” or “hey” would help. Staff was extremely unfriendly and stuck up. The vibe was really uncomfortable which made it harder to wait through my kids haircuts. Halfway through the cuts I realized I didn’t get the person who I requested. The staff made changes without communicating it to me. At least ask the customer if it’s okay to make a switch of hairstylist. Instead of just sneakily changing it. Very unprofessional. One of the hairstylists did a horrible cutting job on my youngest daughters long hair. She either needs training in straight edge cutting or should be fired it was so bad. I made her fix many problem areas. I had been fighting a migraine all day and to top it all off there was the little baby boy screaming for 10+ minutes because the clippers were terrifying him. It was awful. Too many problems/headaches. We will be taking our business elsewhere.

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I wish I remembered the name of our stylist. She was awful. She said maybe 2 words the whole time, looked anything but happy to be there, and totally messed up my sons hair. She wasn’t friendly. At all. I think I’ll be taking my kids elsewhere.

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The girl who cut my son's hair was VERY quick, but not in a good way. She was going so fast that she nicked him and gave him razor burn, which we've never had happen before. Also, after she did the first be swoop with the buzzer, I asked her if she was planning to layer her way up, she said yes, but did not. My son was in tears after we left, both from discomfort of the razor burn, and the style of the haircut itself. I think there was a miscommunication about what we wanted, so I don't overly fault her for the cut. But she certainly did not take her time and do a careful and thorough job, and to nick a little kids during the cut due to carelessness and rushing is not okay. Also, the "fun seats" are very run down and looking. The seats are pealing and look pretty trashy. It just didn't feel clean and well kept inside. We have been here before, but sadly, this time was disappointing enough that we will not go back.