Cookie Cutters-Lehi, UT (1699 reviews)

Comment

When you say you still want your child's hair to fit in a ponytail then make sure you don't cut it to short. Also when I say I want it in the middle of the back that what I mean not shoulder length!!!!!! My kid thank goodness loves her hair but it will be hard for me to manage as a mother. Don't make suggestions that don't fit the criteria of what the person is asking.

Comment

I will not be coming back to this Cookie Cutters location. I have been to other locations, and they were much better. Perhaps this one is busier because a lot of kids live in the area, or maybe they are chronically understaffed or underworked, but it is just got great. I have tried them out four or five times and it has never been a great experience, but this last time was awful. The hair stylist was so aggressive in the way she held my son’s head down. He was so confused, as usually hair stylists are happy and respectful. Maybe she was having an awful day, but honestly she approached the haircut like she was sheering a sheep. I will never understand why “a little off the back” sounds like “buzz it all off” to some hair stylists. I felt entirely like a number and not a client. I hate complaining, and I don’t want to hurt the hair stylist (so I’m not saying her name), but I got the request for the survey in my email and I figured I would let you know how I honestly felt.

Comment

Today was my first time going to Cookie Cutters. I thought it would be pretty great considering the price we were told before we even got there. The environment was really fun. We loved the indoor playground, the balloons, the suckers and especially the little cute cars the kids got to sit in. Our stylist was average and spent about 5 minutes cutting each of my twins’ hair. The first cut was super cute. The second one didn’t look any different after we left. We went back into the salon and asked to have it fixed and cut shorter to which the employees looked annoyed. After it was fixed, it did look a bit better. I accidentally made a mistake on the tip and thought I put $5 when really I put 5 cents. The cashier was like “really, a nickel?” and embarrassed me in front of the other customers. Overall, the idea behind Cookie Cutters was great but next time I’d like to try a different location to see if I could find some stylists who actually look and act like they like children.