Cookie Cutters-Lehi, UT (1699 reviews)

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Took my son in to get his haircut. Showed a picture of what I wanted, and received the complete opposite. I asked for nothing to be cut off the top and yet it was and now it’s very very short. I asked for a 1” around the ear and a fade.doesn’t look even remotely close to the picture. This has happened twice now with the same girl. I was willing to give her another shot and was just hoping she wasn’t paying attention the first time. But she truly just didn’t listen or ask questions. I won’t be getting his haircut with her again.

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Our experience at Cookie Cutters is always hit or miss. Usually we have an appointment but often still end up waiting, sometimes up to 30+ minutes. The floor and playground are often covered with hair (static seems to have a role). As for the cuts themselves, when we get the gentleman (who seems to be the manager?) we are pleased with the service and the haircut always turns out like we want. With any of the other stylists, however, it's often a bit sloppy. As soon as Charlie got home the other day, I noticed several places where the hair wasn't cut evenly...Almost looks like I had tried to do it myself. That said, the stylist who cut his sister Lily's hair that same day did a great job and it looked perfect. Altogether a mixed bag.

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Thankfully, my little boy doesn't pay attention to who is cutting his hair. He was a good boy and sat still and his haircut was quick. Unfortunately, the girl who cut his hair, Alexis, was obviously in a bad mood. She acted and looked like she was annoyed that she had to be at work. I know that everyone has their bad days, but she was just incredibly unpleasant to even talk to. She asked me how I wanted my son's hair cut and then did what I had asked, which I was thankful. But she just had a sour look on her face the entire time we were there. I even watched her with her next appointment after ours. She acted and looked the same, so I know it wasn't just me. It would've been a better experience if she would try to smile and/or look like she enjoyed her job. I will request not to be with her in the future.

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I visited the Lehi location and had an awful experience with the lady cutting my 18 month olds hair. She was super forceful and didn’t communicate with the kid at all. This was his second hair cut at a salon, I don’t often use razors or blow driers on him, and he wasn’t used to it and was quiet and in shock the whole time. She shoved his head down and back and forth, I really should have took my kid and just left immediately. That’s something I’ve learned from this whole experience- I’ll never go back to that location again. And I’m going to listen to my mom gut better next time when my child is in danger. It makes me sick to think she treats other kids like that. Please, fire her. There was a really nice guy that checked us in and a really nice lady that checked us out. I wish one of them did our son’s haircut, they seemed to do far better with children.

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I took my two year old non verbal son to the lehi Utah location his haircut was good and his stylist was nice however her coworkers where not… my son is scared of the hair clippers so he cries when he gets a hair cut as I’m sure most or some kids do. As my sons stylist was cutting his hair I was holding his arms so he would mess her up I looked up and saw two of her coworkers whispering and rolling their eyes at my son. When we got done with his haircut her coworkers checked us out and where ride the entire time. They basically wouldn’t even talk to me. If I would’ve known that my son and I would be treated this way I would have never of gone here to get his haircut plus on top of that buy $18 dollars with of hair product. I am so disgusted we will never be customers again.