Cookie Cutters-Lehi, UT (1699 reviews)

Comment

We have loved Cookie Cutters and have been clients for several years. Westin does a great job with our family. Lately, however, we've had to wait 20-30 minutes for our appts. I understand that sometimes, life happens and wait times are necessary. It has been fairly consistent that we've had to wait and we are now in a stage of life where we are usually rushing from one thing to the next and when we are 30 minutes late at one place, we are 30 minutes late for our next appt. Other than that, we've been very happy with the service we receive and the great haircuts we get:)

Comment

I have been in several times before. I normally feel like the service is excellent. This time, I was horribly disappointed. I was very unhappy with Demri. My son is only two and haircuts are scary. Normally the girls are very kind and patient with him and help him feel comfortable. She was rude and did not do anything to make him feel comfortable. She kept getting mad at him for not holding still. She needs to remember he is only 2. I pay to come to your salon because I expect the employees to be good with kids. Demri seemed to know how to cut hair, but did not know how to handle kids. The poor boy before us was screaming the whole time and had to be pinned down by three adults. I think this could have been better for him too if he had someone better. It seems like she is more inclined to pin kids down then help them feel comfortable.

Comment

Awesome service and super friendly.