Cookie Cutters-Lehi, UT (1699 reviews)

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Front desk receptionists/managers were not friendly. For a kid's place, they did not have patience for me being there with my two small children. Chairs for kids to sit in were filthy and covered in hair.

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I normally love coming here. I have two boys ages 2 & 1 who freak out every time they get their haircuts. Usually the staff is friendly and super understanding. This last time I visited was not the best experience, to say the least. My youngest got his haircut done by Madi and she was fantastic. She worked calmly & quickly, and my little guy’s hair turned out great. My oldest had his hair cut by Alexis. She was somewhat snarky to begin with, but her lack of patience seemed to get worse as the time went on. My son cried at first, but seemed to calm down when the TV was turned on for distraction. When the TV would pause (which it did multiple times) he would start freaking out again. At one point Alexis walked in front of the TV, and when my son started panicking her response was “Okay crazy”.. I didn’t say anything at the time, because she had hair cutting clippers to my sons head and I didn’t want her to mess up his hair, & then when she finished she quickly moved on without saying a word. It is never okay to call a child crazy. If children freaking out is too stressful for you then you should probably find a different job. I’ve never seen such a lack of professionalism. As of right now I probably wouldn’t recommend the Cookie Cutters Lehi location to anyone, especially if they have a child who is scared to get their haircut. I’m not even sure if I’m going to return, especially if Alexis is working. No one deserves to witness their child being treated that way and feel like there’s not much they can do about it.

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The service was okay however they seemed overbooked and it took an hour after my appointment start time for my 2 year olds hair to be cut. So I had to wait with a hard to handle 2 year old for over an hour at a busy salon. That was very stressful. I won’t be returning.

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The place was not clean. The overall store was very dirty. They did not clean up from the precious haircut at all before they put my child in the same chair. The stylist was nice and friendly, but the quality of haircut was lacking.

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The hair cut was okay, not fantastic but good enough. I hvae a problem when I walk in who ever is that is on the front desk is rude and unwelcoming first time we walked in and didn't have an appointment she rejected us and did not offer to schedule or any time of solution. second time e went with an appointment we entered and she was to my taste very rude to the point that It made it uncomfortable to be there. you need to make sure this person is helpful and welcoming.

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Disappointed that we were in the salon for less than five minutes total. Hair was barely brushed, a few snips, and that was it. When the cost of gas is so expensive right now, it would be nice to have a few minutes longer on my child’s hair. Her hair was not even sprayed wet or styled at all, just barely brushed and that was it. Not worth my time or money next time.