Cookie Cutters-Hoover, AL (168 reviews)

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The reception needs to be fired. She asked multiple times what my kids name was, she spelled his name wrong, took a blurry picture, and acted like she didn’t know what she was doing.

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When we walked in, there were 2 hair stylists. This was odd, since it was supposed to be their opening weekend. We had made an appointment for 11:15am, and walked in at 11:05am. We sat an waited, and weren’t taken back to receive a haircut until 11:40. The girl was nice, she asked me what I’d like to see for his hair, but cut his ear 5 minutes into the haircut. This in turn spiraled the appointment out of control, because my 3 year old said it hurt. He continued to cry, and instead of helping and being reassuring, she said nothing, but looked at the woman behind the counter and both rolled their eyes. When we went to pay, the woman at the front was not prompt with checking us out, and then forgot to try to give him the “opening weekend cookies” that every other child was getting. I was not impressed, and will not be back, especially if the haircuts are $18 normally. That is a seemingly outrageous amount for a child’s haircut.

Comment

I have used y’all before and loved you in the past. But this was the worst haircut my child has ever received. To the extent of having three separate neighbors ask me if I attempted to cut his hair on my own because of covid. Not yalls best work. I’ll be back, but definitely won’t be using that girl ever again.

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We have been multiple time & I know my boys scream & don’t like getting their haircuts but the girl that cut both boys hair didn’t try anything to calm them down & acted like she just wanted it to be over. Both boys have messed up haircuts!! We normally have a wonderful experience & love coming there but I will definitely not get that girl again.

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He resists haircuts until we say Cookie Cutters with the pac man game.

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The stylist and owner are exceptional and are very professional. They are friendly and always offer for you to stay and allow your child to play in their play area. Cookie Cutters gets ☆☆☆☆☆