Cookie Cutters-Cottonwood Heights, UT (966 reviews)

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Went to the West Valley Cookie Cutters on 5600 West, to have my 5 yr old son's hair cut, I think in Nov 2016. It was my third visit to this location. The first time the hair cut was great. the second visit the lady who cut his hair was very rough with the clippers and in a big hurry. the cut was not as Good. This Third visit the same lady who cut it the second time was there and the Girl in charge. the place was empty as the last child who had a hair cut was leaving. I asked if the Girl in charge would cut my sons hair, explaining the other lady was rough with the last hair cut. she acted like she didn't want to cut it and said she had an interview and it would be an hour. I decided to not go to this location again, and went to the one on FT Union the same Day. They cut his hair good and apologized for what happened at the other location. I will no longer go the the West Valley location, nor refer other there. I feel that the Quality in not good nor the Customer Service.

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I was very disappointed with our trip to Cookie Cutters. We go here because it is a place for kids and it should be a kid friendly environment.The gal that cut my daughters hair barely said two words to me or my daughter. I don't even know her name, she did not introduce herself. I tried to speak to her and she would not say anything. She was not friendly and seemed to be in a rush. When the haircut was done she did not take the time to remove the apron from my daughter and moved behind the cash register to check her text messages on her cell phone while another gal checked us out. The bottom line is I go here for the experience. It costs a little bit more money that I would like to pay and the haircuts are not great... needless to say I won't be returning .

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Very rude treatment,the person left my son's hair worst then before the appointment,she denied to finish the haircut if she doesn't not use haircut mashine,even we specifically asked to use only scissors and she agree prior my son sat on the chair. I came to an appointment with a happy kid,took him out of salon in tears. Also they never finish the service with styling and blow dry,we've been there 3 times already,but they change full price for 6-7 minute service. The chair are full of hair,never cleaned from the kids before,even in the middle of pandemic. Very poor service,I would expect better from someone that makes living out of tipp. Would not reccomend nor go back again.

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We were on time for our appointment but they took back another child who arrived after us and was late for their appointment and then we had to wait for a regular chair In addition i was charged for a shampoo which we didn't receive and the $2 discount for the extra 30 minutes of time we had to wait was a joke

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Horrible haircut and stylist was snippy with son. Will never go there again.