Salon Rouge - Mishawaka (3952 reviews)

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Was not happy with the service I received and would like someone to contact me about a refund.

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When I arrived and was called back for my bridal updo, the hairstylist did not even know I was the bride. She asked if I was a bridesmaid. Before she started, she commented that she only had one hour. After I showed her a hairstyle that I had wanted, she told me that a lot of times in pictures like that they used extensions. I commented that I wasn't sure if my hair was long enough for it, but that I did not need that exact hairstyle, I just wanted it to be the inspiration. She half-heartedly braided a section of hair, and said that that was what they had done in the picture, but it looked nothing like the picture. I told her I didn't really like it. Instead of offering advice, or trying to come up with another way to do something similar to the hairstyle I wanted, she offered a couple hairstyles that didn't sound at all like what I wanted. One of the ones she offered, I thought was pinned up curls, which I thought might be the most similar to the windswept/not so formal style I had wanted so I agreed to it. Then, she never started pinning up the curls. The hairstylist didn't really talk at all, and I felt uncomfortable the whole time, so I just wanted to leave at that point, and maybe go somewhere else. My mom told me to have her pin up the curls, so I went back, and she was very annoyed about having to pin them up, saying that she'd offered to do it and I turned it down (completely untrue). After pinning it up, it looked better. It didn't look bad at all, but it was still not even close to the design that I'd had in mind when I walked in. I'd known the exact style might be difficult, but she did not use the picture even for inspiration. I went to the car and cried. To be fair, someone from the place offered to have me come back in and for someone else to do it, but there wasn't time at that point, and I'm never going in to Salon Rouge again after the initial experience I had on my wedding day. I looked online later so that I could remember my stylist's name, Madeline Newberry, and saw that she was on the lowest tier of experience. I had 3 other girls with me getting their hair done. There are only 2 stylists on that lowest tier. Why wouldn't they assign the bride to the person with the most experience? Why wouldn't they inform the girls styling the hair who the bride is? I have gotten updos at different locations for 2 weddings and at least 3 dances. I have never been treated the way I was treated at Salon Rouge. I will never return there. I will never recommend it to anyone. Every other updo I've gotten I felt like the stylist cared about what I wanted, and this time I felt like she just didn't give a crap. This was the worst part of my day yesterday, and no one should experience that feeling on their wedding day.

Comment

My hair look terrible this was mine second time going there the first I was very happy!!! This time my hair look terrible it did not look like the picture I showed The styles I would definitely not planning on going back to do my hair am very unhappy my hair looks horrible