Cookie Cutters-Loveland, CO (1083 reviews)

Comment

This salon has gone down hill in a very bad way.. when they say do not be late that means arrive 5 minutes early because of you call in 1 minute past what their clock states... they have already called their next “friend” customer to come in early. They also do not respond to requests to discuss concerns. I have gone to this salon since it opened and have never been treated as rudely as I was last week. The new employee working that day has absolutely no customer service skills.

Comment

First, the person that cut my child's hair was very nice and attentive. On the other hand, the person that appeared to be acting as "Manager" was down right LAZY! There were 3 customers in the store and she spoke of how "busy" they were over and over again. (no one cares!!). She had just finished one customer and her co-worker had finished another. That left one customer, us - we were a walk-in. While we then waited another 10 minutes while no one was being seen, she told 3 customers that had walked in that their were no appointments and that there would be a 45 minute wait! All three left without being seen. After another 5-10 minutes, she asked her co-worker to see us which she happily did. Her co-worker saw 4 customers to her one! My Granddaughter's haircut took all of 10 minutes! To top things off, as I approached the desk to pay the "Manager" quickly closed her facebook page and put her cell phone away @#$% It was apparent that the she was only interested in the customers that had made appointments and had no desire to service any walk-ins no matter how much free time she had. Given the little time and effort that is given to cutting hair, twice that amount of customers could have been serviced in the time that I sat there unattended. Very, very poor customer service. I understand that they are working with children all day and that it can be daunting however it is important to have a professional attitude no matter what. Additionally, the so called "manager" or just a bossy co-worker could use a clothing and hair makeover of her own. Very sloppy and generally looked unkept and unprofessional. By the way, no one is interested in how busy you are at work! You are not busy, you are LAZY! Get happy or get gone!

Comment

my son left looking worse than how he got there. It’s ridiculous that I was still charged when she literally did nothing but mess up his hair. So disappointed .

Comment

If you are going to have walk ins available, you shouldn't be criticized for not having an appointment which we usually do. They just happened to be slower that day when we walked in. Also shouldn't be charged full price when they are literally just trimming and making one swipe off the back.

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It was as if we were a bother to the employee by being there. She was not friendly. She got the job done and that was it.

Comment

It was obvious the gal cutting hair was not kid-friendly; she was rough the child trying to get him to look a certain way. The gal behind the desk was great. The hair cut turned out terrible.