Cookie Cutters-Springfield, MO (1632 reviews)

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We have had an issue in the past about not getting exactly what we wanted but today was officially our last visit here. I am not the type to complain as a business owner myself. that being said the woman who cut my sons hair was MEAN. I don't know if she intended to be that way but it was very clear my son was upset by her demeanor towards him. At a point he was becoming tearful. I truly hope this was an off day for her but if this is her all the time I don't think she needs to continue working children.

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The hairdresser never told us her name. Never asked my son's name. Did nothing to make him feel comfortable. I wish I had walked out in the beginning because she was extremely rough, grabbing his shoulder and head. The haircut was not what I wanted because she never really clarified. She kept saying to my ONE YEAR OLD, "stop moving!" which is a ridiculous thing to say to a one year old freaking out because you haven't said one encouraging thing to him. My son has never cried for a haircut the way he did today. If you are in a kid business, I suggest training staff to deal with kids. For example, introduce yourself to the child. Move with the child as you cut their hair instead of yelling "quit moving, silly." We will never be back. Horrendous. Wish I could get my money back and regret leaving a tip for such a mean "hairdresser."

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Ladies up front we always have an issue with. Showed up with 2 kids for 2 appointments Beckett and cash one after the other. Instead of taking both only took the appointment later than after all said and done we got a no show on our other kid. We come here only with our 2 boys. Only have a issue with hair styles Katie. Very rude. Does not seem to like kids. Very short and rude

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The girls who cut the hair do not seem to know how to treat children. I've been here 2 times and both times they were rude to my child. I will be taking my kid to a different place.

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Very stressful and rushed experience today. We’ve never had a visit go quite so poorly.

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The lady who cut my sons hair today was extremely rude. And certainly does not have the personality to be cutting a 1 year olds hair. She was also asked to leave his curls and just trim it up now my son has extremely short hair. Almost buzzed on the sides. Our first experience here was fantastic and we got exactly what we asked so we felt it was safe to come back. We were so wrong!!!!!